Troubleshooting

#A job "took too long"

The marketplace window was paused or slow. Check the computer that does jobs is on, awake and not being used for other things, then press Retry on the job.

#Jobs wait and nothing happens

In Settings › Ripple online & team › Computers, the computer that does jobs should show ● On and Takes jobs.

• Last seen a while ago: it's asleep, Chrome is closed, or Ripple is signed out on it. Wake it, open Chrome, and check Ripple is signed in.
• No computer takes jobs: tick Takes jobs on the one that should.

#A marketplace shows a red dot

That computer isn't signed in to it. Open the marketplace in Chrome on that computer and sign in.

#"Not listed: eBay would charge an insertion fee"

Ripple only lists on eBay for free. Your free listings for the month are probably used up; it will list when they renew, or list it yourself.

#Listing stopped and asks you to fill something in

Do what the panel says on the marketplace page and press Continue. If it happens again and again for the same field, tell your shop's owner which marketplace and field.

#A sold item is still live somewhere

Open Inventory › Sale detection. Retry the marketplace that's still to do, or take it down yourself and choose Already gone.

#Photos disappeared on a phone

Close Ripple's tab and open app.listwithripple.com again. Bulk generate keeps cards and photos on the phone until they're generated.